Returns & Exchanges
At Redragon, we want to ensure you have the ultimate gaming experience. If you are not completely satisfied with your hardware purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the specific serial number of your gaming gear to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Place the product in its original packaging, ensuring all accessories, manuals, and keycaps are included to qualify for a full refund.
Ship to Service Center
Affix the provided shipping label and drop off the package at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing